Refund policy
7-day money-back guarantee
Plain language, no fine print. If it doesn't work on your setup, you get your money back.
Our promise
Every plan is covered by a 7-day money-back guarantee. If the service doesn't perform on your device or network and we can't resolve it, you're entitled to a full refund.
How to request a refund
- Contact support within 7 days of your purchase via WhatsApp or email
- Tell us the issue and what you've already tried
- Give us a chance to fix it — most issues are resolved within minutes
What qualifies
- Technical issues we cannot resolve on your supported device
- Service outages confirmed on our status page
- Duplicate or mistaken purchases
What doesn't qualify
- Change of mind after the 7-day window
- Issues caused by insufficient internet speed on your connection
- Requests made more than 7 days after purchase
Processing time
Approved refunds are processed within 5–7 business days to the original payment method. Questions? Email support@cobraiptvstream.com.
Get started
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